Listening to feedback from players and the community is a great opportunity to improve your experience — what they love, what they wish could be improved, etc. The Feedback dashboard is one tool that can help you disseminate player feedback.
This dashboard is new and only includes data from a limited time period. Experience upvotes/downvotes are factored from February 1, 2025 and onward, while comments are logged from March 17, 2025 and onward.
To view your experience's feedback analytics:
- Navigate to your Creations page and select your experience.
- In the Audience menu on the left, select Feedback.
You can view feedback for both individual and group owned experiences. To view the latter, you need to have the View all analytics for group experiences permission within the group.
Chart view
The chart view shows a detailed breakdown of ratings on your experience, showing trends in sentiment over time. This view:
- Shows trends in player sentiment over time.
- Helps you identify issues like a new update causing a sudden spike in downvotes.
- Helps you make improvements and monitor how those changes influence player sentiment.
In the chart, you can adjust the range of total feedback using the Date Range selector, allowing you to view feedback within 7/30/60/90 days, or select a specific custom date range.
Above the chart is a summary of the feedback across the selected date range:
Total feedback — Total votes (upvotes and downvotes) for the date range.
Percent upvotes over selected period — Percentage of upvotes vs. downvotes for the range.
Note that players can change their rating at any time. Also note that ratings update at the end of each day and may not reflect the current core rating on your experience.
To the right of each core value is a relative percentage of improvement or regression based on the previous range. For example, a relative percentage for the last 30 days shows improvement/regression for those 30 days as compared to the 30 days before that. Hovering over a relative percentage reveals the exact date range used for calculation:
Detailed view
The detailed feedback table shows specific feedback submitted by players who have played and rated it from the experience's detail screen.
Each row in the feedback table includes:
- Rating — Upvote (positive) or downvote (negative). This reflects the player's rating at the time they provided the feedback, although they may change their rating later.
- Device Type — Which device type the feedback was provided from: computer, phone, tablet.
- Platform — Which OS or platform related to the device, for example iOS or Windows.
- Comment — Specific player feedback related to the vote. For safety reasons, all comments are sent through a text filter and will not appear if they get filtered.
Feedback comes in many shapes and sizes. Some players may leave a downvote but then provide useful suggestions in their comments. Make sure you read all the feedback!
Hovering over any row and clicking the options button (⁝) reveals the option to report feedback and hide it from your dashboard. Once reported, you will not be able to see the feedback again.
Data export
To the upper-right of both the chart and detailed views, the export button allows you to export feedback data in .csv format, useful for parsing or processing data in external applications.
