Experience Guidelines

Experience Guidelines provide information on the experience's main page about what kind of content the experience contains so that users can make informed decisions about what they interact with. Roblox uses this information to recommend experiences on the Home and Discover pages according to each user's age group and regional content policies.

Experience guidelines consist of two components:

  • Age Recommendations — Indicates which age group an experience is suitable for based on child development research and industry standards. For more information, see Age Recommendations.
  • Content Descriptors — Indicates what type of content is within an experience, such as realistic depictions of blood or paid item trading.

Roblox treats experiences without guidelines the same as experiences with an age recommendation of Ages 13+, meaning Roblox doesn't recommend them to younger users. In addition, experiences without guidelines cannot contain any 17+ content without risk of moderation. For this reason, Roblox strongly recommends that you fill out the questionnaire for each of your experiences so that they're available to the largest appropriate audience possible.

Generating Experience Guidelines

If your Roblox account is at least 30 days old, you can generate experience guidelines by filling out the Experience Questionnaire which contains a set of questions about the type of content users can possibly encounter within your experience, as well as how frequently it occurs. Your answers give Roblox an understanding of the content in your experience and ensure that the experience is available to the appropriate audience.

As you are completing the questionnaire, base your answers on the most mature or extreme content users can encounter within your experience. You can retake the questionnaire and generate new guidelines at any time to accurately reflect the content in your experience. For 17+ experiences, you can't change the age recommendation, but you can update the content descriptors.

To generate experience guidelines:

  1. (Optional) If you want your experience to include 17+ content, confirm you are at least 17 years old by verifying your account so the questionnaire can ask questions to generate the correct age recommendation of 17+.

  2. Navigate to the Creator Dashboard and click on the thumbnail of the experience you want to generate experience guidelines for. The experience's Overview page displays.

  3. In the left-hand navigation, under Audience, click the Questionnaire link.

    Questionnaire button indicated for an experience on the Creator Dashboard
  4. If you've never taken the questionnaire before, read the notes and details and click Start to proceed. If you've previously completed the questionnaire, the Questionnaire Completed page displays, but you can click the Restart button to start over.

  5. Answer each page of questions based on the content within your experience, then click the Save and Continue button. After you've answered every question, the Questionnaire Preview page displays all of your answers, the age recommendation and content descriptors for the experience, and any regions where your experience is non-compliant based on your answers.

  6. If you need to modify a previous answer, click the Edit button, otherwise click the Submit button to immediately publish the guidelines to the experience's main page. If your experience receives an age recommendation of 17+, servers running the experience restart to remove all users except those age-verified as 17+, and Studio removes all users from any active collaboration session except those age-verified as 17+.

If you believe that the rating doesn't match your intended audience, and the experience doesn't have an age recommendation of 17+, you can update the experience's content so that it's appropriate for your target audience, then resubmit the questionnaire. To learn how you can dynamically adjust the content of your experience for different audiences, see the PolicyService reference.

Questionnaire Categories

The following sections provide guidance on answering the questions within each category of the questionnaire. Guidelines only apply to content that you create for your experience, not user-generated content that users bring with them, such as avatar clothing and accessories.

After you submit the questionnaire, your experience receives an age recommendation with content descriptors according to the following table.

Age RecommendationDescription
All AgesContent is generally suitable for all ages. May contain occasional mild violence and/or light unrealistic blood.
9+Content is generally suitable for ages 9 and up. May contain repeated mild violence, heavy unrealistic blood, and/or mild crude humor.
13+Content is generally suitable for ages 13 and up. May contain repeated moderate violence, light realistic blood, moderate crude humor, and/or unplayable gambling content.
17+Content is only suitable for ages 17 and up. May contain strong violence, heavy realistic blood, moderate crude humor, romantic themes, unplayable gambling content, strong language, and/or the presence of alcohol.

Violence

Violence is the intentional use of physical or psychological force against users or non-playable characters (NPCs). If your experience includes violence, including within any asset type, you must disclose it in the experience questionnaire based on the violence's maximum level of intensity and how often a user might encounter it.

Level of Intensity

After you confirm that your experience contains violence, you must specify whether the maximum level of intensity of violence within your experience is mild, moderate, or strong. If you imply violence anywhere within your experience, such as violence that occurs off-screen that users can hear but can't see, your experience automatically meets the mild criteria.

If you visually show violence, the criteria for meeting mild, moderate, or strong violence depends on the consequence of the violence. For example, if the consequence of violence is unrealistic, such as characters disappearing the moment they die, your experience meets the mild criteria, but if there is any moment that the consequence of violence is realistic, such as characters mimicking real-life injury or death, your experience meets either the moderate or strong criteria, even if the realistic violence only occurs once. Experiences with strong violence are only available to verified users that are at least 17 years old.

Frequency

The next question of the violence category asks you to specify whether the frequency of violence within your experience is occasional or repeated. Occasional violence occurs either rarely or occasionally, such as at a couple key moments of the experience. Repeated violence either indicates that violence occurs often, or that it occurs rarely, but when it does occur, many violent events happen in quick succession. This means that even if a small part of your experience contains repeated violence, it meets the repeated criteria.

Blood

Blood is the red liquid that flows through human and animal bodies that's essential to life. If your experience includes blood, including within any asset type, you must disclose it within the experience questionnaire and specify whether the realism of blood is unrealistic or realistic. Unrealistic blood doesn't look like real blood, so if you display blood within your experience as pixels, or as a different color or shape, it meets the unrealistic criteria. Realistic blood, however, has the same color, shape, and splatter properties as blood in the real world.

If you answer unrealistic, the questionnaire asks if the blood depictions are infrequent and/or fleeting, such as yellow blood splattering on the screen for a few seconds.

The next question of the blood category asks you to specify whether the level of intensity of blood within your experience is light or heavy. If you depict blood anywhere within your experience, such as blood splatter from a distance, your experience automatically meets the light criteria. If you depict heavy bloodshed, such as pools of blood, gushing blood, organs or intestines, decapitation, dismemberment, mutilation of body parts, and/or up-close blood spatter, your experience meets the heavy criteria. Experiences that include heavy bloodshed are only available to verified users that are at least 17 years old.

Crude Humor

Crude humor is a type of humor that depicts or references bodily functions, such as belching, flatulence, vomiting, urinating, and/or defecation for comical purposes. If your experience includes crude humor, including within any asset type, you must specify if it is mild or moderate within the experience questionnaire based on what bodily functions you use for comical purposes.

For example, if you depict or reference flatulence, vomiting, and/or unrealistic looking feces, such as poop coils or the poop emoji, your experience meets the mild criteria. If you depict or reference urine, urination, or realistic looking feces, your experience meets the moderate criteria.

Gambling

Gambling is the practice of exchanging real world money, Robux, or in-experience items of value for a game of chance. While experiences cannot contain playable gambling content, including simulated gambling, you can depict unplayable gambling content, such as showing a casino or people playing cards.

Alcohol

Alcohol is an intoxicating adult beverage. If your experience includes, depicts, or references alcohol or adult businesses and locations that provide or sell alcohol, you must disclose it within the experience questionnaire. Experiences that depict alcohol are only available to verified users that are at least 17 years old.

Romantic Themes

Romantic themes are the non-sexual expression of love or affection. If your experience includes romantic themes, such as a quick kiss on the mouth, you must disclose it within the experience questionnaire. Experiences that include romantic themes are only available to verified users that are at least 17 years old.

Strong Language

Strong language is vulgar and obscene language that users cannot use to harass, discriminate, or threaten others, incite violence, or use in a sexual context. For example, strong language content can be depictions of a non-playable character (NPC) using an obscenity like the "f-word" that isn't directed toward another character or group of people, for example "F* off!".

If your experience includes strong language, you must disclose it within the experience questionnaire. Experiences that include strong language are only available to verified users that are at least 17 years old.

Experience Guidelines Moderation

Roblox relies on the information you provide in the experience questionnaire to generate accurate guidelines, so the moderation team may review your generated guidelines to ensure their validity based on the content of your experience. Whenever Roblox discovers a discrepancy between your submission and the content in your experience, the following actions occur:

  • You receive a moderation notification through a private message on Roblox.
  • The Questionnaire page on the Creator Dashboard updates to provide moderator feedback and guidance on how to generate accurate experience guidelines.
  • Roblox removes the current guidelines from your experience's main page, and your experience becomes only visible to users aged 13+ years.
  • Roblox provides a moderation action.
    • If your experience contains 17+ content without an age recommendation of 17+, your experience is subject to moderation consequences.
    • If your experience contains content that is noncompliant with Roblox's Community Standards, Terms of Use, or 17+ Policy Standards, your experience is subject to moderation consequences.
    • If your experience otherwise has inaccurate guidelines according to its content, Roblox may remove the current guidelines (or some or all of the descriptors if the age recommendation is 17+). Roblox treats unrated experiences the same as those with an age recommendation of Ages 13+.