Experience Guidelines provide information on the experience's main page about what kind of content the experience contains so that users can make informed decisions about what they interact with. Roblox uses this information to recommend experiences on the Home and Discover pages according to each user's age group and regional content policies.
Each Experience Guideline has two components:
- Age Recommendations - Indicates which age group an experience is suitable for based on child development research and industry standards. For more information, see Age Recommendations.
- Content Descriptors - Indicates what type of content is within an experience, such as realistic depictions of blood or paid item trading.
Roblox treats experiences without Experience Guidelines the same as experiences with an age recommendation of Ages 13+, meaning they cannot display to younger users or contain any 17+ content without risk of moderation. For this reason, Roblox strongly recommends that you fill out the questionnaire for each of your experiences so that they're available to the largest appropriate audience possible.
Experience Guidelines only apply to the content you create for your experience. They do not apply to user-generated content that users bring with them into your experience, such as avatar clothing and accessories.
Generating Experience Guidelines
If your Roblox account is at least 30 days old, you can generate Experience Guidelines by filling out the Experience Questionnaire, which is a set of questions about the type of content users can possibly encounter within your experience, as well as how frequently it occurs. Your answers give Roblox an understanding of the content within your experience and ensure that the experience is available to the appropriate audience.
If your experience is going to have 17+ content, it must only be restricted to verified users who are at least 17 years old. You must not add the 17+ content before generating Experience Guidelines with an age recommendation of Ages 17+.
As you are completing the questionnaire, base your answers on the most mature or extreme content users can encounter within your experience. Unless you receive an age recommendation of Ages 17+, you can retake the questionnaire and generate new Experience Guidelines at any time to accurately reflect what group of users should be able to access your experience.
To generate Experience Guidelines:
(Optional) If you want your experience to include 17+ content, confirm you are at least 17 years old by verifying your account so the Experience Questionnaire can ask questions to generate the correct age recommendation of Ages 17+.
Navigate to the Creator Dashboard.
Click on the experience you want to generate experience guidelines for. The experience's Overview page displays.
In the left-hand navigation, select Questionnaire. If you've never taken the questionnaire before, the Questionnaire Not Started page displays, otherwise the Questionnaire Requires Update page displays.
Click the Start button.
Answer each page of questions based on the content within your experience, then click the Save and Continue button. After you have answered every question, the Questionnaire Preview page displays all of your answers, the age recommendation and content descriptors for your experience, and any regions where your experience is non-compliant based on your answers.
If you need to modify a previous answer, click the Edit button, otherwise click the Submit button. The Experience Guidelines immediately display on the experience's main page. In addition, if your experience receives an age recommendation of Ages 17+, all game servers restart to remove all users except for those age-verified as 17+, and Studio removes all users except for those age-verified as 17+from any active team create session.
As long as your experience didn't receive an age recommendation of Ages 17+, if you believe that the rating does not match your intended audience, you can update the content in your experience so that your experience is appropriate for your target audience, then resubmit the questionnaire. To learn how you can dynamically adjust the content of your experience for different audiences, see the PolicyService API reference.
If you publish an update that changes any of the answers from the questionnaire, you must return and update your answers to reflect the accuracy of your experience's content to remain compliant with Roblox's Community Standards and Terms of Use.
Questionnaire Categories
The following sections provide guidance on answering the questions within each category of the questionnaire. Every guideline only applies to content that you create for your experience, not user-generated content that users bring with them, such as avatar clothing and accessories.
After you finish the questionnaire, your experience receives an age recommendation with content descriptors according to the following table.
| Age Recommendation | Description |
|---|---|
| All Ages | Content is generally suitable for all ages. May contain occasional mild violence and/or light unrealistic blood. |
| 9+ | Content is generally suitable for ages 9 and up. May contain repeated mild violence, heavy unrealistic blood, and/or mild crude humor. |
| 13+ | Content is generally suitable for ages 13 and up. May contain repeated moderate violence, light realistic blood, moderate crude humor, and/or unplayable gambling content. |
| 17+ | Content is only suitable for ages 17 and up. May contain strong violence, heavy realistic blood, moderate crude humor, romantic themes, unplayable gambling content and/or the presence of alcohol. |
To remain compliant with local laws and regulations, Roblox hides experiences with an age recommendation of Ages 17+ from users in specific countries, such as Korea, Saudi Arabia, and Turkey.
Violence
Violence is the intentional use of physical or psychological force against users or non-playable characters (NPCs). If your experience includes violence, including within any asset type, you must disclose it within the Experience Questionnaire based on the violence's level of intensity and how often a user might encounter it.
Level of Intensity
After you confirm that your experience contains violence, you must specify whether the level of intensity of violence within your experience is mild, moderate, or strong. If you imply violence anywhere within your experience, such as violence that occurs off-screen that users can hear but can't see, your experience automatically meets the mild criteria.
If you visually show violence, the criteria for meeting mild, moderate, or strong violence depends on the consequence of the violence. For example, if the consequence of violence is unrealistic, such as characters disappearing the moment they die, your experience meets the mild criteria, but if there is any moment that the consequence of violence is realistic, such as characters mimicking real-life injury or death, your experience meets either the moderate or strong criteria, even if the realistic violence only occurs once. Experiences with strong violence are only available to verified users that are at least 17 years old.
Roblox doesn't allow content that contains extreme violence or serious physical or psychological abuse. This includes animal abuse and torture, realistic depictions of extreme gore, or the depiction, support, or glorification of war crimes or human rights violations, including torture. For more information, see Roblox's Community Standards and 17+ Policy Standards.
Frequency
The next question of the violence category asks you to specify whether the frequency of violence within your experience is occasional or repeated. Occasional violence occurs either rarely or occasionally, such as at a couple key moments of the experience. Repeated violence either indicates that violence occurs often, or that it occurs rarely, but when it does occur, many violent events happen in quick succession. This means that even if a small part of your experience contains repeated violence, it meets the repeated criteria.
Blood
Blood is the red liquid that flows through human and animal bodies that's essential to life. If your experience includes blood, including within any asset type, you must disclose it within the Experience Questionnaire, and specify whether the realism of blood is unrealistic or realistic. Unrealistic blood doesn't look like real blood, so if you display blood within your experience as pixels, or as a different color or shape, it meets the unrealistic criteria. Realistic blood, however, has the same color, shape, and splatter properties as blood in the real world.
If you answer unrealistic, the questionnaire asks if the blood depictions are infrequent and/or fleeting, such as yellow blood splattering on the screen for a few seconds. Experiences that include frequent unrealistic blood depictions are only available to users that are at least 13 years old.
Level
The next question of the blood category asks you to specify whether the level of intensity of blood within your experience is light or heavy. If you depict blood anywhere within your experience, such as blood splatter from a distance, your experience automatically meets the light criteria. If you depict heavy bloodshed, such as pools of blood, gushing blood, organs or intestines, decapitation, dismemberment, mutilation of body parts, and/or up-close blood spatter, your experience meets the heavy criteria. Experiences that include heavy bloodshed are only available to verified users that are at least 17 years old.
Crude Humor
Crude humor is a type of humor that depicts or references bodily functions, such as belching, flatulence, vomiting, urinating, and/or defecation for comical purposes. If your experience includes crude humor, including within any asset type, you must specify if it is mild or moderate within the Experience Questionnaire based on what bodily functions you use for comical purposes.
For example, if you depict or reference flatulence, vomiting, and/or unrealistic looking feces, such as poop coils or the poop emoji, your experience meets the mild criteria. If you depict or reference urine, urination, or realistic looking feces, your experience meets the moderate criteria.
Gambling
Gambling is the practice of exchanging real world money, Robux, or in-experience items of value for a game of chance. While experiences cannot contain playable gambling content, including simulated gambling, you can depict unplayable gambling content, such as showing a casino or people playing cards.
Alcohol
Alcohol is an intoxicating adult beverage. If your experience includes, depicts, or references alcohol or adult businesses and locations that provide or sell alcohol, you must disclose it within the Experience Questionnaire. Experiences that depict alcohol are only available to verified users that are at least 17 years old.
Romantic Themes
Romantic themes are the non-sexual expression of love or affection. If your experience includes romantic themes, such as a quick kiss on the mouth, you must disclose it within the Experience Questionnaire. Experiences that include romantic themes are only available to verified users that are at least 17 years old.
Experience Guidelines Moderation
Roblox relies on the information you provide in the Experience Questionnaire to generate accurate Experience Guidelines, so the Moderation team may review your Experience Guidelines to ensure their validity based on the content of your experience. Whenever Roblox discovers a discrepancy between your submission and the content in your experience, the following actions occur:
- You receive a moderation notification through a private message on Roblox.com.
- The Questionnaire page on the Creator Dashboard updates to provide moderator feedback and guidance on how to generate accurate Experience Guidelines.
- Roblox removes the Experience Guidelines from your experience's main page, and your experience becomes only visible to users 13 years old and older.
- Roblox provides a moderation action.
- If your experience contains 17+ content without an age recommendation of 17+, your experience is subject to moderation consequences.
- If your experience contains content that is noncompliant with Roblox's Community Standards, Terms of Use, or 17+ Policy Standards, your experience is subject to moderation consequences.
- If your experience otherwise has inaccurate Experience Guidelines according to its content, Roblox will remove the Experience Guidelines (or only the descriptors if the age recommendation is Ages 17+) from your experience. Roblox treats unrated experiences the same as experiences with an age recommendation of Ages 13+, meaning they are not recommended to users under 9, nor playable by users with Allowed Experiences set to All Ages or 9+.
Please review your experience and confirm that your answers accurately reflect the content of your experience. If you intentionally misrepresent your experience, you may be subject to moderation consequences.
