Creating a successful Roblox game goes beyond great gameplay; it involves building a safe and welcoming environment for all players. Creating a safe and welcoming platform is a collaborative partnership between Roblox and the developer community, and as a creator, you play a vital role in upholding our Community Standards. This guide provides an overview of Roblox's policies, essential safety tools, and design principles to help you foster a positive community.
Design your game with a safety-first mindset
Proactive design choices are the most effective way to significantly enhance the safety of your game.
- Safeguard User-Generated Content (UGC): If your game includes features that enable players to create and share their own content (such as art, outfits, emotes, text, or structures), consider potential misuse of these features and how to effectively keep them under control. This could involve pre-moderation before content goes public, tools to limit reach by making UGC ephemeral, granting UGC privileges to trusted users or only enabling pre-set options for customization.
- Monitor in-game avatar editors: Bad actors can mis-use avatar editor tools to create inappropriate content or combinations. Frequently monitor avatars in your game and consider restricting the use of avatar/clothing editors if you see a high rate or increase in abuse.
- Avoid designing games that encourage abusive user behavior: Address design decisions that lead to uncivil behaviour quickly. For games available to users under 18 years of age, avoid designing environments that primarily take place in private spaces, such as bedrooms, bathrooms, or closets. Build in bounding box limitations for assets that could potentially invoke bad user behavior, such as beds or sleeping surfaces. These settings can be misused by bad actors to create scenarios that violate our Community Standards. Games that primarily take place in adult settings like night clubs, dance clubs, or bars should also be restricted to users over 18. For more information, see here.
Essential safety tools for every Creator
Roblox provides tools to help you maintain a safe environment in your game. Integrating these can help you maintain a safe environment in your game.
Complete the Content Maturity & Compliance Questionnaire
All public games are required to have an accurately completed Maturity & Compliance Questionnaire. You should answer all questions truthfully to ensure your game is rated appropriately. If you add new content that changes your answers, you should update the questionnaire immediately. Your game and account could be moderated if you repeatedly answer the Maturity & Compliance Questionnaire incorrectly.
Manage player behavior with bans, kicks, and verifications
The Ban API is your primary tool for removing disruptive users. When you ban a player using BanAsync(), you can provide a clear, policy-based reason. The system also helps detect potential alternate accounts of the banned user, making your moderation efforts more effective. Alternatively, you can use kick API to disconnect abusive users from a server. You can designate trusted users to trigger this method on other users. For best practices on detecting and managing security and cheating in your games, see Security tactics and cheat mitigation.
If you want to gate parts of your game to identity-verified players, you can use IsVerified API. Tying identity verification signals to user accounts can deter behaviors like cheating, scamming, or harassment. Common use cases are protecting the integrity of in-game ranking and trading. We suggest that you make benefits for account verification clear to the user at different points of the game such as onboarding, exclusive features or special zone access.
Use text filter on all user communications
You should filter all user-generated text that is visible to other players. This includes signs, pet names, or anything a player can type. The TextService is essential for this. Use TextService.FilterStringAsync() to prevent inappropriate language and the sharing of personally identifiable information.
Roblox actively moderates the content of games to make sure they meet Community Standards. If Roblox receives reports or automatically detects that your game doesn't apply text filtering, then the system may remove the game until you add filtering.
Ensure policy compliance
The PolicyService helps you tailor your game to comply with policies based on a player's age, location, and platform. You can use it to manage content like in-game advertisements (AreAdsAllowed), paid random items (loot boxes), brand content and links to approved external social media sites.
Monitor your safety analytics to understand toxicity in your game
Analytics can help you better understand the abuse channels in your games. Prioritize moderating channels that have spikes in abuse reports.
Understand your safety analytics
You can find the Safety Dashboard in your Creator Dashboard for your games under Safety > Overview.
The dashboard provides a top-level view of user-submitted abuse reports within your game.
Abuse report submitters per 1,000 playtime hours
This chart shows the number of unique users who submitted abuse reports in your game, normalized per 1,000 hours of playtime. You can see this chart if you have 1000+ daily playtime hours in the past week.
How to read it: This metric allows you to monitor the frequency of abuse reports in your gamee. If you see an increase in this number, this means that more abuse reports are being generated in your game and this can be an early indicator of growing toxicity. You may need to investigate further (e.g. Did reports spike when you introduced a new feature?) take action before it becomes a larger issue. The benchmark is provided as a point of comparison.
For example, a spike in abuse reports on February 2nd, after the launch of your new custom avatar editors, could indicate that users are misusing the feature or creating combinations that violate community standards. Potential solutions include rolling back the new functionality, increasing moderator support, or providing more proactive education on policies and community standards.
Total abuse reports per category
This chart breaks down abuse reports by category. These are the categories selected by users and may sometimes be inaccurate. Our moderation teams confirm both the category and whether the content violates our policies before taking action on an abuse report.
How to read it: This breakdown helps you pinpoint the general types of negative behavior occurring in your game so you can take more targeted action. For example, a high percentage in the "Romance or sexual" category might prompt you to review your in-game avatar editor tools or in-game chat systems.
Filter by channel
You can filter both charts on the dashboard to isolate reports related to a specific part of your game. When you apply a channel filter, the benchmark will also update to show you a comparison relevant to that channel.
Click the Channel dropdown to filter by:
- Avatar: Reports related to user avatars, clothing, or accessories.
- Chat: Reports related to in-game text chat.
- Voice: Reports related to in-game voice chat.
- Experience: Direct reports about the game (experience) itself (e.g., inappropriate content).
- Audio: Reports related to audio assets used in the game.
Automated safety insights
To help you stay proactive, the dashboard will automatically display an insight if your rate of abuse report submitters rises above the 90th percentile benchmark, either overall or for a specific channel.
